Request for a small accommodation on my current plan
Hi, I hope you're doing well. I’m reaching out because I’m on a tight budget right now and wanted to ask for a favor. I only need to download one or two videos per month (typically 20–25 minutes long) and don’t require the additional features that come with the upgraded plan. Going forward, I won’t be using many credits under my current plan. Would it be possible to keep my existing plan while getting extended download access for those occasional longer videos? I’d really appreciate any flexibility you can offer. Thank you for your understanding and consideration. Best regards, Joe
User 1 day ago
Feedback
Request for a small accommodation on my current plan
Hi, I hope you're doing well. I’m reaching out because I’m on a tight budget right now and wanted to ask for a favor. I only need to download one or two videos per month (typically 20–25 minutes long) and don’t require the additional features that come with the upgraded plan. Going forward, I won’t be using many credits under my current plan. Would it be possible to keep my existing plan while getting extended download access for those occasional longer videos? I’d really appreciate any flexibility you can offer. Thank you for your understanding and consideration. Best regards, Joe
User 1 day ago
Feedback
On my Android 13 Motorola mobile phone can't upload selected mp3 file
On my Android 13 Motorola mobile phone can't upload selected mp3 file
User about 2 months ago
Bug Reports
On my Android 13 Motorola mobile phone can't upload selected mp3 file
On my Android 13 Motorola mobile phone can't upload selected mp3 file
User about 2 months ago
Bug Reports
Adding words to square placeholders
I am running into trouble adding words into filler spaces where the AI couldn’t decipher the word. Not letting me type into the transcript and show in the preview.
New 4 months ago
Bug Reports
Adding words to square placeholders
I am running into trouble adding words into filler spaces where the AI couldn’t decipher the word. Not letting me type into the transcript and show in the preview.
New 4 months ago
Bug Reports
Service feedback
One thing you could improve is your customer support, it’s during the week and there’s nobody to answer the requests during the day Would be someting to improve, thank you
TPP 5 months ago
Feedback
Service feedback
One thing you could improve is your customer support, it’s during the week and there’s nobody to answer the requests during the day Would be someting to improve, thank you
TPP 5 months ago
Feedback
Exports looks low res
I am uploading full 1080p res video, when I’m working within Recast to edit the file, add captions, etc. the quality seems great - however even though I’m exporting at 1080p, the quality of the video is diminished and looks low resolution. Please see the attached screenshot - on the left is exported mp4 in quicktime and on the right is the editing mode in Recast, you can see the lack of definition in the text/captions and the host’s face, not to mention some issues with colour reproduction (noticeable difference in pinks). I have been very impressed with the quality Recast’s captions, however the lower resolution exports is making me consider other products.
Nathan 9 months ago
Feedback
Exports looks low res
I am uploading full 1080p res video, when I’m working within Recast to edit the file, add captions, etc. the quality seems great - however even though I’m exporting at 1080p, the quality of the video is diminished and looks low resolution. Please see the attached screenshot - on the left is exported mp4 in quicktime and on the right is the editing mode in Recast, you can see the lack of definition in the text/captions and the host’s face, not to mention some issues with colour reproduction (noticeable difference in pinks). I have been very impressed with the quality Recast’s captions, however the lower resolution exports is making me consider other products.
Nathan 9 months ago
Feedback
Completed
AI not working
The ai was not working today - I was trying to get it to write content but I just got a red error message again.
User about 1 year ago
Bug Reports
Completed
AI not working
The ai was not working today - I was trying to get it to write content but I just got a red error message again.
User about 1 year ago
Bug Reports
Completed
Video Upload
Hi. Made a few attempts to upload new videos and it is not working. Can you please take alook - I’ve upgraded t paid version so would really like to use this product. Thank you!
Stef about 1 year ago
Bug Reports
Completed
Video Upload
Hi. Made a few attempts to upload new videos and it is not working. Can you please take alook - I’ve upgraded t paid version so would really like to use this product. Thank you!
Stef about 1 year ago
Bug Reports
Completed
OOF - I Should not have canceled
Sorry - I would like to reactivate my $17/mo plan. Please reactiavte my plan Thanks
Tom about 1 year ago
Feedback
Completed
OOF - I Should not have canceled
Sorry - I would like to reactivate my $17/mo plan. Please reactiavte my plan Thanks
Tom about 1 year ago
Feedback
Completed
I CANNOT CANCEL SUBSCRIPTION
I cannot generate a simple podcast without upgrading from starter this is inefficient and too expensive
Tom about 1 year ago
Bug Reports
Completed
I CANNOT CANCEL SUBSCRIPTION
I cannot generate a simple podcast without upgrading from starter this is inefficient and too expensive
Tom about 1 year ago
Bug Reports
Completed
Cost
We would continue with the Starter plan except the max 10 minute length limit halts that, which will force us up to the $37/month plan, which is quite a bit too much for our uses. Just wanted to let you know why we’ll be moving to an alternative. Thank you
MMH about 1 year ago
Feedback
Completed
Cost
We would continue with the Starter plan except the max 10 minute length limit halts that, which will force us up to the $37/month plan, which is quite a bit too much for our uses. Just wanted to let you know why we’ll be moving to an alternative. Thank you
MMH about 1 year ago
Feedback