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Taking out pauses is too choppy
My audio files have long pauses. When I remove them, it becomes embarrassingly choppy. I assumed the final rendering would have smoothed things out. Please tell me the technology is better than this? Thank you.
Request for a small accommodation on my current plan
Hi, I hope you're doing well. I’m reaching out because I’m on a tight budget right now and wanted to ask for a favor. I only need to download one or two videos per month (typically 20–25 minutes long) and don’t require the additional features that come with the upgraded plan. Going forward, I won’t be using many credits under my current plan. Would it be possible to keep my existing plan while getting extended download access for those occasional longer videos? I’d really appreciate any flexibility you can offer. Thank you for your understanding and consideration. Best regards, Joe
Service feedback
One thing you could improve is your customer support, it’s during the week and there’s nobody to answer the requests during the day Would be someting to improve, thank you
Exports looks low res
I am uploading full 1080p res video, when I’m working within Recast to edit the file, add captions, etc. the quality seems great - however even though I’m exporting at 1080p, the quality of the video is diminished and looks low resolution. Please see the attached screenshot - on the left is exported mp4 in quicktime and on the right is the editing mode in Recast, you can see the lack of definition in the text/captions and the host’s face, not to mention some issues with colour reproduction (noticeable difference in pinks). I have been very impressed with the quality Recast’s captions, however the lower resolution exports is making me consider other products.
OOF - I Should not have canceled
Sorry - I would like to reactivate my $17/mo plan. Please reactiavte my plan Thanks
Cost
We would continue with the Starter plan except the max 10 minute length limit halts that, which will force us up to the $37/month plan, which is quite a bit too much for our uses. Just wanted to let you know why we’ll be moving to an alternative. Thank you